Last Updated: 2025-04-18
Chartiin ("Chartiin", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at www.chartiin.com (the "Site") or otherwise interact with us in connection with our data analytics and visualization services.
By using our Site or our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Contact and Account Information, such as your name, email address, company, role, and login credentials when you create an account, subscribe to updates, or contact us.
- Workspace and Configuration Information, such as names and metadata of dashboards, reports, projects, and integration settings that you configure within our services.
- Data Connected for Analytics, which may include data you upload or connect from your own systems or third‑party sources (for example, databases, data warehouses, or business applications) to be visualized or analyzed through our tools. You are responsible for ensuring that you have a lawful basis to use and share such data.
- Usage and Interaction Data, such as IP address, device and browser details, pages viewed, actions taken in the product (for example, creating or viewing dashboards, queries run), timestamps, and performance logs.
- Support and Feedback Data, including communications with us via email, chat, or support tickets, and any information you provide when requesting help or suggesting improvements.
We may also receive business contact and firmographic information from third‑party providers to help us understand and serve our customer base.
2. How We Use Your Information
We may use your information to:
- Provide, operate, and improve our data analytics and visualization services, including dashboards, reports, and related tools;
- Configure and manage your account, workspaces, and access permissions;
- Render and refresh visualizations, respond to queries, and deliver insights based on your data and configurations;
- Analyze usage patterns to understand how our tools are used and to improve the user experience and product design;
- Provide support, respond to inquiries, and communicate with you about incidents, updates, and new features;
- Conduct research and analytics using aggregated or de‑identified data to improve performance, scalability, and relevance of our services;
- Protect the security and integrity of our systems, prevent fraud or abuse, and detect suspicious or unlawful activities;
- Comply with legal and regulatory obligations and enforce our Terms of Use.
3. Data Processed on Behalf of Customers
For data you connect or upload for analytics and visualization ("Customer Analytics Data"):
- We process Customer Analytics Data on your instructions and solely for the purpose of providing the services, in accordance with applicable agreements;
- We do not sell Customer Analytics Data;
- We may store Customer Analytics Data in encrypted form and apply access controls to protect it;
- We may, where permitted, derive aggregated or de‑identified statistics (for example, usage metrics or general feature adoption) from Customer Analytics Data to improve and operate our services.
If you are an individual whose data is included in Customer Analytics Data provided by our customer, you should direct any privacy or data‑subject rights requests to that customer, as they typically act as the controller of your data.
4. Cookies and Tracking Technologies
We use cookies and similar technologies on our Site and in our web applications to:
- Enable secure authentication and session management;
- Remember preferences such as language or theme;
- Measure and analyze traffic and feature usage;
- Support product analytics and diagnostics.
You can control or delete cookies through your browser settings. Some features may not function properly if certain cookies are disabled.
5. Information Sharing
We do not sell or rent your personal information. We may share information as follows:
- Affiliates and Group Entities that help provide or support our analytics and visualization services;
- Service Providers and Sub‑Processors, such as cloud hosting, database, analytics, logging, support tools, and email delivery providers, who process information on our behalf under appropriate confidentiality and security obligations;
- Third‑Party Integrations you choose to connect (for example, data sources, identity providers, or BI tools), in accordance with your instructions and agreements with those providers;
- Legal and Regulatory Authorities, where required to comply with laws, regulations, or legal processes, or to respond to lawful requests;
- Business Transfers, in connection with a merger, acquisition, reorganization, or sale of all or part of our business.
6. Data Retention
We retain personal information and service‑related data for as long as necessary to:
- Provide and improve our services;
- Maintain customer accounts and workspaces;
- Comply with legal, regulatory, and accounting obligations;
- Resolve disputes and enforce our agreements.
We aim to retain analytics logs and metrics in aggregated or de‑identified form where feasible. Where our services allow, you may manage retention of your own Customer Analytics Data by deleting data sources, dashboards, or projects.
7. Data Security
We implement administrative, technical, and physical measures designed to protect your information against unauthorized access, loss, misuse, or alteration, including:
- Authentication and access control mechanisms;
- Encryption at rest and in transit where appropriate;
- Network and application security measures;
- Monitoring, logging, and incident response processes.
No system can be guaranteed to be completely secure. You are responsible for securing any credentials and for managing access to your dashboards and workspaces.
8. Your Rights
Depending on your location and applicable law, you may have rights with respect to your personal information, such as to:
- Request access to and a copy of the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion or restriction of processing in certain circumstances;
- Object to certain processing, including direct marketing;
- Receive your personal information in a portable format.
To exercise these rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity and may not be able to fully comply with some requests where we must retain data for legal or legitimate business purposes.
9. International Data Transfers
Chartiin may use cloud infrastructure and service providers located in multiple countries. As a result, your information may be transferred to and processed in jurisdictions that may not provide the same level of data protection as your home country.
Where required by law, we implement appropriate safeguards for cross‑border transfers, such as standard contractual clauses or other mechanisms recognized under applicable data protection laws.
10. Links to Other Websites
Our Site or dashboards may include links or embedded content from third‑party websites or services. We are not responsible for the content, security, or privacy practices of those third parties. We encourage you to review their privacy policies when you visit their sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technologies, or legal requirements. Any updates will be posted on this page with a new "Last Updated" date. We encourage you to review this Policy from time to time.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:
Chartiin
447 Broadway, 2nd Floor
New York, NY 10013
United States
Phone: (941) 239-7004
Email: team@chartiin.com